Shipping & Delivery Policy

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1. Nature of Delivery

All CREDIZEN services are intangible, professional advisory and credit-repair services delivered entirely in digital form. There is no physical product, kit, or document dispatched by post or courier. "Shipping" in the context of CREDIZEN means the electronic delivery of service outputs.

2. What You Receive

Depending on the service purchased, you will receive one or more of the following electronically:

• Case Assignment Confirmation — within 1 business day of order placement.
• Correction Request Letters / Bureau Submissions — copies shared with you as PDFs via WhatsApp/email once dispatched.
• Progress Updates — at key milestones via WhatsApp and dashboard notifications.
• Bureau Acknowledgement Copies — shared once received from the credit bureau.
• Final Resolution Report — a PDF case summary on closure.
• GST Invoice — emailed within 24 hours of payment confirmation.

3. Delivery Timeline

Business days are Monday to Saturday, 9AM – 7PM IST, excluding national holidays.

4. Delivery Channels

Updates and documents are delivered via:

• WhatsApp: To the mobile number provided at registration.
• Email: To the email address provided at registration.
• Dashboard: Your CREDIZEN account dashboard at credizen.in/dashboard.

Please ensure your contact details are accurate and up to date. CREDIZEN is not responsible for non-delivery due to incorrect contact information.

5. Delays

Service delivery timelines may be extended due to: (a) delayed document submission by the client; (b) credit bureau processing backlogs; (c) bank or lender response delays; or (d) regulatory holidays. CREDIZEN will proactively communicate any delays. Service delays caused by third parties do not entitle the client to a refund.

6. Non-Delivery

If you have not received a case assignment confirmation within 2 business days of payment, please contact us at support@credizen.in or +91 91812 62303. Provide your order number and payment reference for fastest resolution.